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Firmware Update

Sony FX3 Camera Disaster: $700 to Reverse a Firmware Update

A surprising video surfaced on the web., that shows Sony customer care representatives charged approx $700 for reversing a faulty firmware update on the FX3 camera

The video comes from the Camera Nerds Media YouTube channel. According to him, the camera was running on firmware update 2.0, was functioning perfectly without any issues. However, Nerds Media (he) decided to update the camera to firmware 5.0, and problems started just after that update. The camera began automatically stopping during recordings and behaving erratically, eventually becoming unusable.

He then contacted Sony’s US support center and given his camera to reverse the update and fix it asap. Shockingly, they charged him approximately $700 to fix the issue.

TNC takes: OMG, that’s a big amount if they have charged for just reversing a firmware.

This is quite a strange situation, and camera makers should learn from this incident. If any firmware update causes problems, there should always be an option to revert to the previous firmware version.

Here is the Full Video, let me know what do you think about this

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2 comments to Sony FX3 Camera Disaster: $700 to Reverse a Firmware Update

  • Steve

    Wow, this is a surprising and concerning situation. Charging $700 to reverse a firmware update feels excessive, especially when it was a faulty update that caused the issue in the first place. It raises important questions about customer support and the responsibility of manufacturers when their software causes problems. Hopefully, Sony will address this and consider offering a more reasonable solution for users who encounter similar issues in the future

  • subhamhitech

    OMG that’s my budget to buy the next camera.. that’s not GOOD sony

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