New Delhi, November 08, 2010: Nikon India will be setting up its first call center in India to be operated out of its head office in Gurgaon. The call center have been designed and equipped to handle services and queries of all D-SLR’s , NIKKOR Lenses, COOLPIX Compact Cameras, accessories and any other imaging products.
Speaking on the occasion Mr. Hiroshi Takashina, Managing Director, Nikon India, said, “For Nikon customer satisfaction is extremely important. Nikon has always strived towards providing its customers with world class products and services. Keeping this in mind we have set up the call center for our Indian customers as an extension of our focus towards providing our customers with quick response time.”
The call center is a part of Nikon’s initiative towards providing its customers with the best products and services for Indian customers. The executives at the call center are trained and are also be equipped with responses to solve all customer queries. In case of concerns regarding software or any specific query, the calls will be directed to the concerned department by the caller.
The center will be available from 9:30am to 6:00pm during weekdays while for Saturdays the time frame is 9:30am to 1:00pm only. The executives have been trained by Nikon in-house team on products and services Nikon will be offering. The new center will be equipped with all the queries regarding new product launches, price of the products, Nikon store in the country, lens servicing etc.
– Call center to address any customer enquiries.
– Call Center to be operated from Gurgaon head office
– The toll-free number will be 18001027346
About Nikon India
Nikon India distributes markets and services the complete range of Nikon imaging products, including its Nikon D-SLR as well as its compact camera, the Nikon COOLPIX and a range of NIKKOR lenses and service and repair of Industrial products. These include microscopes and technical measuring instruments.
Recently Nikon has launched its entry level SLR D3100, a camera equipped with a new CMOS image sensor developed by Nikon and a new image-processing engine that enable capture of high-definition images exhibiting superior image quality, and a New Guide mode that allows users to capture images just as they intended, while in the recent past it has introduced some wonderful D-SLR cameras– D3S a multipurpose and all rounder professional camera and the D300s a combination of professional-level performance with agility which will completely invigorate photography for its consumers. In the COOLPIX compact camera category, Nikon has recently added five new models namely COOLPIX P7000, S1100pj, S80, S8100, S5100 to the existing range of eight models: P100, S8000, S6000, S4000, S3000, L110, L22, L21.which takes the total to 13. The complete range is available in 46 bright and energetic colors to suit color preferences of Nikon customers.
With offices in Mumbai, Kolkata and Bengaluru, Nikon is strengthening its distribution network all across India. The company has established total of eighteen ASCs (authorized service centers) for complete service support for Nikon customers while three more are in pipeline for the year 2010-2011.
Nikon has also set up D-SLR and COOLPIX zone pan India which showcases the entire range of D-SLR cameras, COOLPIX cameras and an elaborate range of NIKKOR lenses. These zone allow consumers, both professional and amateurs get to touch, feel and experience the Nikon cameras with combination of lenses and other accessories providing expert guidance, technical know-how all under one roof.
