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Firmware Update

Canon 1DX Mark III Firmware Update to Fix Some Known Issues

Canon will be releasing a new firmware update to fix Canon 1DX Mark III to fix some known issues.

To Users of EOS-1D X Mark III

Thank you for using Canon products.

We have confirmed that the following phenomenon may occur during use of the EOS 1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website.

We sincerely apologise to users who may have experienced inconvenience due to this issue.

Phenomenon:
When the camera is used with the electronic level set to “Show” in the viewfinder display, in rare cases, the camera may not perform normally when operating the AF-ON button or shutter button.

Affected Product:
EOS 1D X Mark III (Firmware version 1.0.0)

Workaround:
Use the “Hide” setting for the electronic level in the viewfinder display.

Setting procedure: Menu / Set-up 2 tab / Viewfinder display / Electronic level* [Hide] *Default setting: [Hide]

Support:
In early-April 2020, we plan to release a firmware update to address the phenomenon listed above.

Contact information:
Please contact your nearest service centre if you have any queries.

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